Clear terms for every reader.

Effective from 15 October 2026

Cancellation and Refund Policy

This policy applies to purchases made through the official Ponniyin Selvan website. Please review the product format, digital Volume or Collector’s Part, price and delivery information before completing payment.

1. Multimedia Digital Editions and access

The Multimedia Digital Edition is provided as account-based, stream-only access inside the protected reader. The illustrated book and its original copyrighted soundtrack are not supplied as downloadable files. Downloading, copying, screen or audio recording, extracting, redistributing, publicly performing, reselling, or sharing account credentials is prohibited.

Because digital access is supplied immediately after purchase, an order cannot ordinarily be cancelled or refunded once access to the purchased Volume has been activated.

A refund or replacement access may be provided when payment was completed but access was not activated; the customer was charged more than once for the same order; the wrong digital Volume was activated because of a technical or administrative error; the purchased content remains inaccessible because of a verified website problem; or a refund is otherwise required under applicable law.

Customers should report a Multimedia Digital Edition access problem within 72 hours of purchase. We will first attempt to restore the correct access. If the verified problem cannot be resolved within a reasonable period, the eligible payment will be refunded.

A refund will not normally be provided because the customer changed their mind, did not like the book, purchased it without checking device compatibility, or no longer wishes to read it after digital access has been successfully supplied.

2. Premium Collector’s Hardcovers

An order for a Premium Collector’s Hardcover may be cancelled for a full refund if the cancellation request is received before dispatch. After dispatch, cancellation is not guaranteed, and an order cannot ordinarily be returned merely because the customer changed their mind.

A replacement or refund may be requested if the book arrives materially damaged; the wrong Collector’s Part is delivered; pages are missing, duplicated, incorrectly bound or unreadable because of a printing defect; the parcel is confirmed lost in transit; or the delivered product differs materially from its description.

The customer should contact us within 7 days of delivery and provide the order number, a description of the problem and clear photographs of the book and packaging.

Where a replacement is available, we may offer a replacement before issuing a refund. We will bear the reasonable return or replacement cost when the book is damaged, defective or incorrectly supplied. Minor variations in colour, printing or appearance that do not affect readability or use will not normally qualify as defects.

3. Shipping charges

If an order is cancelled before dispatch, the product price and any shipping charge collected will be refunded. For an approved return involving a damaged, defective or incorrectly supplied book, the original standard shipping charge will also be refunded or covered as part of the replacement.

Express-delivery charges, international duties and other non-recoverable charges may not be refundable unless the order was incorrect or defective because of our error.

4. Failed, pending or duplicate payments

If a payment fails but the customer’s account is debited, the customer should not immediately make repeated payments. Banks and payment systems normally process eligible reversals according to their prescribed timelines.

If an amount remains debited after the applicable banking period, or if the customer is charged more than once, the customer should contact us with the payment reference and order details. After verification, any duplicate amount received by us will be refunded. An order is confirmed only when successful payment confirmation is received and an order confirmation is issued.

5. Refund processing

Approved refunds will be returned to the original payment method wherever possible. We will initiate an approved refund within 7 business days. The customer’s bank, card issuer or payment provider may require additional time to credit the amount.

Processing time begins after the refund is approved and, where applicable, the returned printed book has been received or the payment has been verified.

6. Incorrect customer information

Customers are responsible for entering the correct email address, telephone number and delivery address. Please notify us immediately if any information is incorrect. We will try to correct it before digital activation or physical dispatch. Additional delivery costs caused by an incorrect or incomplete address may be payable by the customer.

7. Requesting assistance

Email contact@ponniyinselvankalki.com with the customer’s name, order number, registered email address, payment reference where relevant, reason for the request and photographs of damaged or incorrect Premium Collector’s Hardcovers where applicable.

We will acknowledge the request and communicate the outcome using the registered email address. Nothing in this policy limits any rights available to a customer under applicable Indian law.